Agentic Automation Operations Expert

My responsibilities:

Ensuring stable and reliable operations of Agentic Automation solutions by monitoring performance, availability and incident trends across platforms and GenAI components
Operating automation solutions according to ITSM standards and agreed SLAs, including planning and coordination of changes, releases and hotfixes
Debugging LLM-based applications and automation agents by analysing failures, unexpected behaviours, hallucinations and performance issues, and driving sustainable fixes with development teams
Ensuring agent reliability and quality by maintaining and improving monitoring, logging, alerting, guardrails and runbooks, including mechanisms to detect model drift and undesired outputs
Collaborating closely with developer teams and business functions to plan and execute deployments and optimisations in a controlled and transparent manner as part of change management
Documenting operational controls and providing transparency on incident, problems and related risks and mitigation measures to central business and IT stakeholders

Professional experience in IT operations, application management or platform operations, ideally with a focus on automation, integration or AI-enabled solutions
Solid understanding of ITSM processes (incident, problem, change, request fulfilment) and experience working with common ITSM tools
Experience in operating or supporting automation/orchestration platforms (e.g. n8n, UiPath, SAP Joule or comparable tools) or other business-critical applications
Strong analytical and troubleshooting skills, including the ability to debug complex workflows and data flows, with a structured and reliable way of working
Good communication skills and the ability to work collaboratively with business, development and architecture teams

Tech Stack

Desirable extras

Experience with monitoring and observability for LLM or ML-based applications (dashboards, alerts, log analysis, behaviour metrics)
Basic knowledge of automation development or scripting (e.g. Python, PowerShell) to support diagnostics and minor fixes
Experience in working with external development/service center setups or partner teams
Familiarity with AI governance, compliance or ethical AI guidelines in an enterprise context

Possibility to improve yourself in a constantly growing organization
Secure, long-term job opportunity at a stable company
An above average salary
Intensive, individual, and practical training
Varied and interesting responsibilities
Modern and comfortable working environment (adjustable desk and chair, sports facilities)
Home office possibility

Please use our online application and attache your resume.