IT Change Manager

My responsibilities:

Oversees and executes end-to-end Change Management activities, ensuring the quality, planning, approval and controlled implementation of changes with minimal disruption to IT services/products, in alignment with defined processes and stakeholder requirements.

Change Management Process & Key Activities

• Ensuring quality of change requests, including formal review, documentation and compliance with defined standards
• Controlling and ensuring the full lifecycle of changes from creation to closure
• Performing initial assessment (categorisation, estimation), including impact, risk and resource analysis for IT services/products
• Planning and scheduling changes in coordination with stakeholders, ensuring no conflicts with other changes or events
• Managing and maintaining the overall change schedule and implementation windows
• Ensuring all changes gain relevant approvals (e.g. Change Manager, CAB, eCAB, Application/NIT Owners)
• Authorising or rejecting change requests and reviewing emergency and standard changes (including Standard Change Catalogue inclusion)
• Organising, coordinating and representing changes in CAB/GCAB meetings; aligning cross-team or cross-unit changes
• Communicating CAB decisions and providing stakeholders with all necessary information and status updates
• Coordinating implementation, testing and rollback of changes; ensuring execution within the planned window
• Coordinating and managing emergency changes
• Closing changes with proper documentation and closure notes
  
  

Accountabilities:

• Implementation and enforcement of quality gates for all changes and ensuring overall change quality
• Ensuring agreement of impacted groups, priorities and resource availability
• Decision-making on change authorisation in alignment with stakeholders (e.g. release management, change initiator)
• Facilitating communication between stakeholders, Change Managers and involved parties
• Tracking, reporting and resolving issues or conflicts related to the change process
• Performing post implementation reviews, KPI reviews and documenting lessons learned, especially for unsuccessful changes
• Ensuring the Change Management process is fully completed and changes are deployed within the scheduled window

The knowledge I own:

• Excellent English (C2) language skills (knowledge of German is an advantage) 
• Minimum 3+ years of experience and professional knowledge of Configuration (CMDB) Management 
• ITIL4  certificate is an advantage. 
• Proactive attitude and holistic view of processes 
• Excellent communication skills (verbal and written) with customer-oriented attitude 

The offer that would convince me:

• A constantly growing organization and increasing opportunities
• Possibility to participate in international projects with travel opportunities
• State of the art working environment, easily accessible by public transportation
• Secure, long-term job opportunity
• Outstanding salary
• Home office possibility 

Online application:

Please use our online application and attach your resume.

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