IT Service Desk Analyst-English (Fixed-term)

My responsibilities:

Within the international IT department of ALDI SÜD, you are responsible for delivering high-quality support by fulfilling the tasks below:

Provide IT support to ALDI colleagues in offices and logistics centres in the US, Australia, and Europe via phone and e-mail.
Analyse and work towards the resolution of emerging IT errors related to software, hardware, and network systems.
Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow).
Collaborate with training, quality, and expert groups.
Install programs, perform data backup through remote access.
Test new hardware and software to ensure compatibility and performance.

Confident intermediate or higher English written and oral language skills.
Willingness to work mainly afternoon and night shifts, on weekends, and on bank holidays as well (additional shift allowance is applicable).
Eager to learn and adapt to changes and new IT solutions.
Customer-focused with strong communication skills.
Maintain a high standard towards own work and demonstrate excellent problem-solving abilities.
Team player with a positive attitude.
High school diploma or higher education.

Relevant work experience is not required. We welcome applications from fresh graduates and career changers!

Opportunity to play a significant part in an Australian & US transition project.
A constantly growing organization with increasing opportunities for career advancement.
Possibility to participate in international projects with travel opportunities.
State-of-the-art working environment, easily accessible by public transportation.
Home office possibility.
Comprehensive training programs and professional development opportunities.
Support for maintaining a healthy work-life balance.
Please note that this is a fixed-term employment contract with a duration of one year!

Please use our online application and attach your resume.