IT Service Desk Analyst-German and English-NS

  • PLACE OF WORK
  • 1112 Budapest, Boldizsár utca 2.
  • AREA OF EMPLOYMENT
  • IT
  • START OF WORK
  • as soon as possible
  • EMPLOYMENT TYPE
  • Full-time

My responsibilities:

Within the international IT department of ALDI SÜD, you are responsible for delivering high-quality support by fulfilling the tasks below: 

 

  • Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
  • Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 
  • Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow). 
  • Collaborate with training, quality, and expert groups. 
  • Install programs, perform data backup through remote access. 
  • Test new hardware and software to ensure compatibility and performance. 
     

The knowledge I own:

  • Confident intermediate or higher English AND German written and oral language skills. 
  • Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).
  • Eager to learn and adapt to changes and new IT solutions. 
  • Customer-focused with strong communication skills. 
  • Maintain a high standard towards own work and demonstrate excellent problem-solving abilities. 
  • Team player with a positive attitude. 
  • High school diploma or higher education. 

 

Relevant work experience is not required. We welcome applications from fresh graduates and career changers! 

The offer that would convince me:

  • A constantly growing organization with increasing opportunities for career advancement. 
  • Possibility to participate in international projects with travel opportunities. 
  • State-of-the-art working environment, easily accessible by public transportation. 
  • Secure, long-term job opportunity with outstanding salary and benefits. 
  • Home office possibility 
  • Comprehensive training programs and professional development opportunities. 
  • Support for maintaining a healthy work-life balance. 

Online application:

Please use our online application and attach your resume.

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