IT Service Desk Analyst - German and English-Non Stores
Your responsibilities:
Within the international IT department of ALDI SÜD, you are responsible for delivering high-quality support by fulfilling the tasks below:
- Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office
- Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems.
- Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow).
- Collaborate with training, quality, and expert groups.
- Install programs, perform data backup through remote access.
- Test new hardware and software to ensure compatibility and performance.
Your profile:
- Confident intermediate or higher English AND German written and oral language skills.
- Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).
- Eager to learn and adapt to changes and new IT solutions.
- Customer-focused with strong communication skills.
- Maintain a high standard towards own work and demonstrate excellent problem-solving abilities.
- Team player with a positive attitude.
- High school diploma or higher education.
Relevant work experience is not required. We welcome applications from fresh graduates and career changers!
What we offer:
- A constantly growing organization with increasing opportunities for career advancement.
- Possibility to participate in international projects with travel opportunities.
- State-of-the-art working environment, easily accessible by public transportation.
- Secure, long-term job opportunity with outstanding salary and benefits.
- Home office possibility
- Comprehensive training programs and professional development opportunities.
- Support for maintaining a healthy work-life balance.
Location:
1112 Budapest, Boldizsár utca 2
Start date:
Immediately
Online application:
Please use our online application and attach your resume.