Junior Operational Defect Manager
- PLACE OF WORK
- 1112 Budapest, Boldizsár utca 2.
- AREA OF EMPLOYMENT
- IT
- START OF WORK
- as soon as possible
- EMPLOYMENT TYPE
- Full-time
Your responsibilities:
- Supporting the management of defects throughout their lifecycle — from identification and classification through to resolution and closure
- Reviewing for completeness and quality — ensuring expected/actual results, screenshots and steps to reproduce are properly documented
- Checking for duplicate defects and ensuring correct severity and priority classification
- Supporting daily defect resolution calls by preparing defect lists and tracking action items
- Monitoring defect status and following up with assignees to ensure timely resolution
- Collecting and consolidating defect metrics for regular status reporting
- Ensuring correct linkage between defects and test cases for traceability
- Coordinating between the parties involved in defect resolution
- Participating in Agile ceremonies and understanding how defects feed into sprint backlogs
The knowledge I own:
Must-haves:
- Analytical mindset and attention to detail
- Good communication skills and willingness to work in international, distributed teams
- First experience with defect/issue tracking tools (e.g. ALM, Jira or ServiceNow) is a plus
- Understanding of software development and testing lifecycles
- Good command of written and spoken English
Nice-to-haves:
- ISTQB Foundation Level certification
- Initial experience with ITSM processes (Incident Management)
- First exposure to ERP systems or integrated application landscapes
- ITIL v4 Foundation: Incident Management and basic Problem Management awareness
The offer that would convince me:
- In our international team you can work with our colleagues from all over the world
- We develop our own product and focus on high-quality, stable solutions
- We are committed to build up teams where trust and honest communication are essentials to our daily work
- Regular salary increase, we follow the inflation and reward loyalty
- Continuous learning opportunities though our own e-learning platform and internal teams
- Flexible working hours with home office possibility
Online application:
Please use our online application and attach your English resume.