L2 Support eCommerce Specialist
My responsibilities:
- As a Support Engineer, operating as the 2nd point of contact in our support chain. specializing in one of three application focus areas: Frontend, Backend or System Monitoring
- Playing key role as the front-line interface between our customer and the Product & Engineering team
- Operating as a second level of support working closely with developers, cloud and DevOps engineers
- Responsible for triaging & responding to, investigating and resolution of customer support tickets within SLAs
The knowledge I own:
- Work experience in supporting eCommerce solutions (frontend, backend) public clouds (Microsoft Azure)
- Knowledge of cloud services
- Knowledge of application refactoring or development
- Knowledge in server-client communication, troubleshooting with browser related tools
- Experience with monitoring systems - preferably New Relic and Dynatrace
- Experience with ticketing systems ServiceNow or JIRA
- Expertise with technologies in the eCommerce area (e.g. Spryker, Hybris, Intershop) and various CMS systems (Bloomreach, First Spirit etc.) is a plus
The offer that would convince me:
- In our international team you can work with our colleagues from all over the world
- Further carrier opportunities in the IT field, either in technical or project management direction
- Secure, long-term employment in a stable company
- Regular salary increase, we follow the inflation and reward loyalty
- Continuous learning opportunities though our own e-learning platform and internal teams
Location:
Hybrid
Start date:
As soon as possible
Online application:
Please use our online application and attach your resume.