Operations Coordinator
- PLACE OF WORK
- 1112 Budapest, Boldizsár utca 2.
- AREA OF EMPLOYMENT
- IT
- START OF WORK
- as soon as possible
- EMPLOYMENT TYPE
- Full-time
My responsibilities:
- Independently assuring system and App operations along the software product lifecycle
- Coordinating incidents in a global heterogeneous support structure
- Performing incident analysis & resolution with DevOps Product Team
- Consulting on capacity planning of incident handling during build stage
- Collaborating with other departments / functions to ensure BTP system availability incl. monitoring integration and activities of SAP BTP Apps
- Supporting deployments and releases of SAP BTP Apps
- Coordinating Service Management activities in collaboration with ITSM Expert, IT Service Owner and App Owner
- Working closely with SAP QA & Automation Experts to drive quality adherence
- Ensuring functional and technical documentation and knowledge-based articles
- Driving for automation and standardization to ensure proper operations and maximized uptime
- Continuously providing improvement measures to support processes and operating models (e.g., lessons learned)
The knowledge I own:
- Experience with IT Service Management according to ITIL
- Good communication skills as well as the ability to manage escalations paths within the organisation
- Service and solution-oriented work as well as a quick grasp paired with an analytical and methodical approach to meet operations SLA's
- You’re eager to learn: once you learn something new, you are excited to evaluate it and teach it to others
- Fluency in English
- German language skills are an advantage
The offer that would convince me:
- In our international team you can work with our colleagues from all over the world
- We develop our own product and focus on high-quality, stable solutions
- At ALDI our code quality is established by Clean Coding and SOLID principles and testing
- We are committed to build up teams where trust and honest communication are essentials to our daily work
- Flexible working hours with home office possibility
- Regular salary increase, we follow the inflation and reward loyalty
- Continuous learning opportunities though our own e-learning platform and internal teams
Online application:
Please use our online application and attach your resume.