Operations Expert - Document Management

Your responsibilities:

Ensure operational stability, performance, and availability of the product
Monitor, control, and continuously improve system operations and service quality
Coordinate ITSM activities (incidents, changes, problems, requests, knowledge, events) continuously
Act as the primary contact and escalation point for operational issues
Manage communication during major incidents in collaboration with the Global Service Desk
Identify operational risks and define mitigation measures
Drive SLA improvements and ensure service performance targets are met
Increase transparency and actively manage technical debt in alignment with architecture
Create and analyse operational reports and derive improvement actions
Ensure compliance with security policies and information security standards
Support reliable product releases and stable delivery of product increments
Maintain and continuously improve operational documentation and knowledge bases
Contribute to a product team working with SAP S/4HANA-centric system landscapes
Collaborate with product team members, users, and stakeholders to support the implementation of product requirements and ensure Definition of Done is met

Degree in business administration/informatics/mathematics/similar area or relevant professional experience
Strong experience in IT operations, service management, or application support
Solid knowledge of SAP Finance, Real Estate, and/or document workflow solutions
Proven experience in ensuring stable and performant system operations
Strong problem-solving, analytical, and troubleshooting skills
Experience with ITSM tools and processes (e.g. ServiceNow)
Good understanding of interface technologies and system integrations
Knowledge of operations, monitoring, and maintenance concepts
Familiarity with ISMS standards and security requirements
Experience working in agile product teams (e.g., Scrum, SAFe)
Excellent English communication skills
Flexibility and willingness to travel internationally

Nice-to-have:
Experience in managing hybrid (on-premise & cloud) environments
Experience in maintaining Windows Server environments
Understanding of enterprise IT landscapes
Strong customer focus and proactive mindset
Intercultural competence
German skills optional

Your Tech Stack:

The chance to work in an international team, collaborating with colleagues from all over the world
The opportunity to contribute to our own product and learn how to build high-quality, stable solutions in a real production environment
Cutting-edge tools and technologies, keeping you at the forefront of innovation and best practices in software development
Collaboration with a highly professional developer team that values quality, craftsmanship, and continuous improvement
We are committed to build up teams where trust and honest communication are essentials to our daily work
Flexible working hours with home office possibility
Regular salary increase, we follow the inflation and reward loyalty

Please use our online application and attach your English resume.