Release&Test Operations Enabler (Customer Int.)

Your responsibilities:

Serve as the primary point of contact (“face to the customer”) for assigned Customer Interaction (CI) domain Business areas/Products, aligning expectations and providing status, readiness, risks, and next steps from a Release & Test perspective
Support customer teams with release/test tooling and processes (incl. UAT Readiness and Knowledge Transfer), ensuring they can execute their responsibilities confidently and consistently
Act as the Release & Test Operations Expert for end-to-end delivery, including test preparation, defect management, cutover management, deployment, and hyper-care, ensuring test environment readiness
Drive Products in scoping Agile and Enterprise releases, covering dependencies, environments, risk focus, and their impacts
Coordinate release and test activities using standard frameworks, tools, and processes as defined in the central Release and Test Management
Act as the CI-domain enablement and liaison expert in an SAP-focused environment, combining Customer Interaction process and data knowledge with release/test operations expertise to improve planning quality, test coverage, and operational outcomes
Provide training and guidance (as needed) to stakeholders (e.g., onboarding Product Owners/team members) on Release & Test processes and relevant tools/ways of working

Strong understanding of the end-to-end Release & Test lifecycle, covering Agile and Enterprise releases, including scoping, testing, test environment readiness, defect triage, and rollout support (cutover/deployment & hyper-care)
Experience working on delivering multi-country business releases, including front-end and back-end releases, with Customer Interaction processes and release/test activities
Ability to understand business release versions and country-specific release notes and translate them into release/test implications
Structured, detail-oriented working style with strong coordination, communication, and status/reporting skills
Fluent English skills, written and spoken

Nice-to-have:

Strong communication skills towards both business users and IT teams
IT (SAP) Project management and delivery experience (e.g. process expert or similar) or key user experience
ITIL and ISTQB certifications
German Language skills

Tech Stack: 

Customer Interaction platforms & channels: Spryker, Web, Mobile App, AEM as a Cloud Service (AEMaaCS), Salesforce
Backend & integration components: Spryker backend (incl. integration/API components)
Delivery & collaboration tools: ServiceNow, JIRA, Confluence, MF-ALM

In our international team you can work with our colleagues from all over the world
We develop our own product and focus on high-quality, stable solutions
We are committed to build up teams where trust and honest communication are essentials to our daily work
Regular salary increase, we follow the inflation and reward loyalty
Continuous learning opportunities though our own e-learning platform and internal teams
Flexible working hours with home office possibility

Please use our online application and attach your English resume.