Senior Operational Defect Manager

Your responsibilities:

Leading the defect management function across multiple release streams, ensuring consistent standards and timely resolution across all involved parties
Supporting post-go-live hypercare activities — gathering and analysing production incidents, collaborating with the Test Factory to improve test suites, and ensuring lessons learned are captured and acted upon
Defining and evolving defect management processes, severity definitions and escalation procedures
Governing defect management standards across all parties, ensuring testers, system integrators and development teams follow consistent processes
Providing training on correct defect handling methodology to internal and external project members
Driving continuous improvement in the defect management environment
Representing defect management in cross-organisational steering committees, providing quality input for release decisions

5+ years of experience in defect management or quality assurance, including complex multi-stream environments with multiple execution parties
Excellent analytical skills and proven experience with root cause analysis methodologies
Strong stakeholder management and communication skills— able to bridge technical and business perspectives
Deep experience with defect tracking tools and ITSM platforms
Good command of written and spoken English

Nice-to-have:

In our international team you can work with our colleagues from all over the world
We develop our own product and focus on high-quality, stable solutions
We are committed to build up teams where trust and honest communication are essentials to our daily work
Regular salary increase, we follow the inflation and reward loyalty
Continuous learning opportunities though our own e-learning platform and internal teams
Flexible working hours with home office possibility

Please use our online application and attach your English resume.