Service Management Consultant

My responsibilities

• Collaborate with stakeholders across service towers and international markets to support strategic initiatives, service management activities, and organisational transformation efforts
• Coordinate governance activities including stakeholder meetings, action tracking, decision logs, and follow-up on key initiatives
• Develop management presentations, leadership updates, reporting, and decision-making materials for senior stakeholders
• Support the development and continuous improvement of service management frameworks, processes, governance models, and service catalogues
• Assist in the definition, monitoring, and reporting of KPIs, SLAs, and other performance metrics to support data-driven decision-making
• Maintain project plans, milestone tracking, and delivery reporting while proactively identifying risks, dependencies, and capacity constraints
• Support change management, communication, and stakeholder engagement activities to drive alignment and adoption of new ways of working
• Facilitate collaboration across functions and countries, ensuring consistent documentation, knowledge sharing, and alignment on priorities
• Support the operation of service portfolio, demand, SLA/KPI and performance-management processes, maintaining accurate registers, dashboards and action tracking
• Analyse service performance and customer feedback, identify risks or improvement opportunities, and coordinate follow-up across Service Towers, providers and markets
• Contribute to the development of standards, templates, and best practices that improve operational effectiveness and governance maturity across GBS
• Conduct research, analysis, benchmarking, and problem-solving activities to support strategic recommendations and continuous improvement initiatives
• Ensure deliverables, communications, and documentation meet high quality standards and are completed within agreed timelines
• Handle sensitive and confidential information with discretion, professionalism, and integrity

The knowledge I own

• Relevant degree or experience in Business Administration, Economics, Communications, Project Management, Organisational Development, or a related field
• 3+ years of professional experience in consulting, PMO, project management, service management, transformation, governance, or a similar business function
• Strong organizational and prioritisation skills with the ability to manage multiple workstreams simultaneously
• Excellent written and verbal communication skills in English, with the ability to engage confidently with stakeholders at all organizational levels
• Experience creating executive presentations, reports, and communication materials for senior leadership
• Strong analytical and problem-solving skills with a high level of attention to detail
• Ability to work independently, take ownership of deliverables, and proactively drive topics forward
• Experience managing stakeholder meetings, tracking actions, and coordinating cross-functional initiatives
• Comfortable working in an evolving environment where structures, processes, and priorities continue to develop
• Strong collaboration and relationship-building skills within multinational and cross-functional teams
• Experience with Microsoft PowerPoint, Excel, Teams, and other productivity and collaboration tools
• Experience using AI-enabled productivity tools such as Microsoft Copilot is considered an advantage

The offer that would convince me

• A constantly growing organization and increasing opportunities
• Secure, long-term job opportunity
• Varied and engaging job responsibilities with real impact in an evolving service delivery setup
• Flexible working hours and the possibility to work from home
• Outstanding salary, regular salary increases and loyalty-oriented benefits
• Continuous learning opportunities through our own e-learning platform and internal experts
• A team culture built on trust and honest communication, where you can collaborate with colleagues from all over the world

Online application

Please use our online application and upload your resume in English.