Senior Lead Incident Manager

  • PLACE OF WORK
  • 4024 Debrecen, Barna utca 23
  • AREA OF EMPLOYMENT
  • IT
  • START OF WORK
  • as soon as possible
  • EMPLOYMENT TYPE
  • Full-time

My responsibilities:

  • Supervising and ensuring the quality of Service Desk output 
  • Daily management, supervision and development of the Incident Management and Major Incident processes 
  • Constant contact with management, providing information on processes, IT tickets and Track and report on Major Incident KPIs, trends and improvements 
  • Supporting the work of Service Desk Agent colleagues 
  • Controlling the quality of necessary documentation 
  • Cooperation and communication with internal and international partner departments and stakeholders 
  • Evaluating, promoting and leading bridge calls with multiple resolvers 
  • Provide mentorship to the Incident Coordinator Team 

The knowledge I own:

  • Excellent English (C2) language skills (knowledge of German is an advantage) 
  • Minimum 3+ years of experience and professional knowledge of Incident or Major Incident Management 
  • ITIL4 or ITIL Service Operations certificate is an advantage. 
  • Proactive attitude and holistic view of processes 
  • Excellent communication skills (verbal and written) with customer-oriented attitude 
  • Willing to work with on-call system 

The offer that would convince me:

  • Opportunity to develop in a constantly growing organisation 

  • Work on your own in a responsible, varied and interesting environment 

  • Pleasant working environment  

  • Secure, long-term employment  

  • Hybrid working arrangements 

Online application:

Please use our online application and attach your resume.

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