Senior Team Leader
- PLACE OF WORK
- 4024 Debrecen, Barna utca 23
- AREA OF EMPLOYMENT
- IT
- START OF WORK
- as soon as possible
- EMPLOYMENT TYPE
- Full-time
My responsibilities:
As a Senior Team Lead (M365 Infrastructure Operations) within the International IT Services department of ALDI Süd, you would lead a team of around 10-18 people and provide a comprehensive IT service.
- Ensuring quality standards, increasing customer satisfaction
- Optimal allocation of daily workload and workforce management
- Ensure the continuous development, training and coaching for the team members
- Participate in the selection of new staff and in the training of new recruits
- Managing employee performance to ensure that productivity goals are being met
- Reviewing employee performance reports to identify areas of weakness that needs improvement
- Drive continuous improvement of Operations to meet annual KPI and SLA targets
- Manage and resolve critical situations through effective communication
- Working daily with the HR department and other partner departments
- Working daily with stakeholders and customers to ensure continuous communication and collaboration
- Responsible for the excellent delivery of the service / product within the department
The knowledge I own:
- At least 5 years of experience in operating a service or a product, preferably as an M365 or Exchange Engineer
- At least 2 years of experience in people management
- Deep understanding of the ITIL methodology, with a preference for candidates holding an ITIL Foundation or/and Service Operation certificate
- Professional knowledge of IT basics, including software, hardware, and network fundamentals
- Understanding of Agile, SCRUM, Kanban is an advantage
- Having gained experience in a fast-paced environment
- Having superior organizational skills
The offer that would convince me:
- Possibility to improve yourself in a constantly growing organization
- An above-average salary
- Intensive individual and practical training
- Varied and interesting tasks
- Pleasant working environments
- A secure, long-term employment opportunity
Online application:
Please use our online application and attach your resume.