Lead Incident Management
- PLACE OF WORK
- 7622 Pécs, Bajcsy-Zsilinszky utca 33.
- AREA OF EMPLOYMENT
- IT
- START OF WORK
- as soon as possible
- EMPLOYMENT TYPE
- Full-time
My responsibilities:
- Supervising and ensuring the quality of Service Desk output
- Daily management, supervision and development of the Incident Management and Major Incident processes
- Constant contact with management, providing information on processes, IT tickets and Track and report on Major Incident KPIs, trends and improvements
- Supporting the work of Service Desk Agent colleagues
- Controlling the quality of necessary documentation
- Cooperation and communication with internal and international partner departments and stakeholders
- Evaluating, promoting and leading bridge calls with multiple resolvers
- Provide mentorship to the Incident Coordinator Team
The knowledge I own:
- Excellent English (C2) language skills (knowledge of German is an advantage)
- Minimum 3+ years of experience and professional knowledge of Incident or Major Incident Management
- ITIL4 or ITIL Service Operations certificate is an advantage.
- Proactive attitude and holistic view of processes
- Excellent communication skills (verbal and written) with customer-oriented attitude
- Willing to work with on-call system
The offer that would convince me:
- Opportunity to develop in a constantly growing organisation
- Work on your own in a responsible, varied and interesting environment
- Pleasant working environment
- Secure, long-term employment
- Hybrid working arrangements
Online application:
Please use our online application and attach your resume.