ServiceNow Knowledge Manager

My responsibilities:

• Checking knowledge articles for compliance with IT policies, guidelines and procedural correctness 
• Collaboration with IT/Business Service Owners and Knowledge Owners to fine-tune and approve knowledge articles 
• Overseeing knowledge lifecycle (publish, review and retire articles) 
• Checking validity of, and auditing the documented knowledge 
• Creating ad-hoc knowledge related reports for stakeholders 
• Enabling the organization to gather, analyze, store and share knowledge 
• Improving efficiency by ensuring relevant and up-to-date knowledge is available to those who rely on it 
• Reducing the time necessary to discover necessary knowledge 
• Delivery of Knowledge Management related training to colleagues  
• Project work - coordination of, or involvement in process improvement initiatives 
• Managing feedbacks concerning the Knowledge Base or specific articles 
• Participation in the on-boarding of new topics and services

The knowledge I own:

• Professional proficiency in English language 
• Excellent writing, editing and documentation skills 
• Sufficient experience gained within ServiceNow 
• Excellent knowledge of Knowledge Management process  
• ITIL Foundation knowledge is desired 
• Well-organized, precise and able to prioritize 
• Good communication skills 
• Good time management skills  

The offer that would convince me:

• Possibility to improve yourself in a constantly growing organization 
• Secure, long-term job opportunity at a stable company 
• An above average salary 
• Intensive, individual and practical training 
• Varied and interesting responsibilities 
• Modern and comfortable working environment (adjustable desk and chair, sports facilities) 
• Home office possibility
• Please note that this position is a maternity cover role!

Online application:

​Please use our online application and attach your updated, English resume.

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