ServiceNow Knowledge Manager
- MUNKAVÉGZÉS HELYE
- 7622 Pécs, Bajcsy-Zsilinszky utca 33.
- TEVÉKENYSÉGI TERÜLET
- IT
- MUNKAVÉGZÉS KEZDETE
- Megegyezés szerint
- FOGLALKOZTATÁS MÉRTÉKE
- Teljes munkaidő
My responsibilities:
- Checking knowledge articles for compliance with IT policies, guidelines and procedural correctness
- Collaboration with IT/Business Service Owners and Knowledge Owners to fine-tune and approve knowledge articles
- Overseeing knowledge lifecycle (publish, review and retire articles)
- Checking validity of, and auditing the documented knowledge
- Creating ad-hoc knowledge related reports for stakeholders
- Enabling the organization to gather, analyze, store and share knowledge
- Improving efficiency by ensuring relevant and up-to-date knowledge is available to those who rely on it
- Reducing the time necessary to discover necessary knowledge
- Delivery of Knowledge Management related training to colleagues
- Project work - coordination of, or involvement in process improvement initiatives
- Managing feedbacks concerning the Knowledge Base or specific articles
- Participation in the on-boarding of new topics and services
The knowledge I own:
- Professional proficiency in English language
- Excellent writing, editing and documentation skills
- Sufficient experience gained within ServiceNow
- Excellent knowledge of Knowledge Management process
- ITIL Foundation knowledge is desired
- Well-organized, precise and able to prioritize
- Good communication skills
- Good time management skills
The offer that would convince me:
- Possibility to improve yourself in a constantly growing organization
- Secure, long-term job opportunity at a stable company
- An above average salary
- Intensive, individual and practical training
- Varied and interesting responsibilities
- Modern and comfortable working environment (adjustable desk and chair, sports facilities)
- Home office possibility
Online application:
Please use our online application and attach your updated, English resume.