Expert - Warehouse Service & Strategy (f/m/d)

How You’ll Make Your Mark

Your main tasks in this role are:

Build up knowledge and methodologies in our team to optimise service and maintenance contracts for (semi-) automated warehouses
Develop a contract strategy based on internal guidelines and business requirements, taking into account risk, scope, pricing, etc.
Advise on full-service contracts starting from conception to contract signature
Negotiate contracts and service level agreements with vendors
Ensure harmonised and future-oriented service concepts and strategy for new warehouse projects
Define and integrate all service-related requirements into the project scope. Ensure this is done in close cooperation and coordination with relevant stakeholders
Advise project teams in terms of service management analysis, design, implementation and onsite teams during ramp up and operations

The requirements of the role include:

University degree or comparable education with a technical (preferably) or business focus
2 years or more of relevant experience within automation industry, (automated) material handling solutions, machinery & industrial engineering, or related industries
Experience in the field of after sales service products and processes (e.g. direct customer service support remotely and on-site, technical customer service support, technical product management or similar)
Very good knowledge of service-relevant business models 
Expertise in commercial clauses (liability, warranty, risk mitigation, or change management) with a proven track record in complex contractual work
Convincing presentation skills in front of decision-makers or an international audience of experts
Team player with a high level of communication and negotiating skills
Excellent written and verbal communication skills in English, strong problem-solving skills
Willingness to travel 10-20% internationally

Our benefits for you are wide-ranging:

6 weeks of annual leave every year for all
A range of subsidised childcare support options
Options to work remotely - from home or anywhere within Austria (up to 13 days per month), and from abroad (up to 30 days per year, selected countries)
Mobile devices provided to enable flexible working
Relocation support (including visas/permits, home search and moving allowance)
Free and subsidised healthy food and drinks provided at work
Subsidised public transport
Bike leasing programme to save up to 20% on bike costs to encourage sustainable transport and improve affordability
Discounts on a wide range of shopping in the categories like fashion, travel, sports and many more
All the training you need to excel in your role
Extensive personal and professional development
High level of responsibility in a diverse and international business environment
Collaboration with teams across border
Private health insurance discounts
Comprehensive wellbeing & (mental) health support
On-site & online sports with Wellpass membership

Gross annual salary starting from € 59.300*
*willingness to overpay with appropriate qualification

4653 Eberstalzell, Solarstraße 7

As soon as possible

All applications take place through our online portal. Simply login and submit your CV, photo and all relevant certificates/qualifications.