GBS Consultant - Service Management (f/m/d)

SALARY
Gross annual salary starting from € 60.900*
*willingness to overpay with appropriate qualifications

How You´ll Make Your Mark

Your main tasks in this role are:

Contribute to the development and operationalisation of the Global Business Services strategy with a focus on technical enablement and digital tools
Develop and align new international operating model with all internal and external stakeholders
Support the design and alignment of the international operating model by integrating technical solutions and process automation in collaboration with internal and external stakeholders across all ALDI functions
Define and maintain the technical governance model and evolve the current IT landscape in line with the GBS strategy, ensuring systems and tools support the GBS service management framework
Prepare and maintain technical documentation for leadership communication, ensuring clarity for both business and IT stakeholders
Act as a technical advisor and IT driver within the team, providing recommendations on tool selection, integration, and optimisation in close collaboration with the international IT departments
Collaborate with IT and other service towers as an interface to implement technical enablers such as dashboards, workflow automation, and knowledge management systems

The requirements of the role include:

Relevant degree in business informatics, computer science, information systems, or related fields
Several years of professional experience in technical service management, IT business analysis, or process automation within GBS, shared services, or consulting environments
Experience in conceptual design of operating models, with a focus on system and tooling integration
Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
Skilled in data visualisation and dashboard creation (e.g., Power BI, Tableau)
Proficiency in workflow and service management tools (e.g., ServiceNow, Jira)
Great skills in PowerPoint and other presentation tools
Fluent in English
Willingness to be part of a new and growing team and the ability to shape the future of the GBS organisation
Comfortable in a ‘start-up’ environment where processes, responsibilities and structure are still evolving

Our benefits for you are wide-ranging:

6 weeks of annual leave every year for all
A range of subsidised childcare support options
Options to work remotely - from home or anywhere within Austria (up to 13 days per month), and from abroad (up to 30 days per year, selected countries)
Mobile devices provided to enable flexible working
Relocation support (including visas/permits, home search and moving allowance)
Free and subsidised healthy food and drinks provided at work
Subsidised public transport
Bike leasing program to save up to 20% on bike costs to encourage sustainable transport and improve affordability
Discounts on a wide range of shopping in the categories like fashion, travel, sports and many more
All the training you need to excel in your role
Extensive personal and professional development
High level of responsibility in a diverse and international business environment
Collaboration with teams across borders
Private health insurance discounts
Comprehensive wellbeing & (mental) health support
On-site & online sports with Wellpass membership

Gross annual salary starting from € 60.900*
*willingness to overpay with appropriate qualification

Siezenheimer Straße 29a, 5020 Salzburg

As soon as possible

All applications take place through our online portal. Simply login and submit your CV, photo, and all relevant certificates/qualifications.